Spirax Case Study

"We here at Spirax Sarco have for nearly 18 months been dealing with AllClean and on a personal front I have been dealing with Sara Mallinson for over 12 months.

In that time we both Spirax and AllClean have encountered a number of problems and through Sara’s endeavours these problems have rarely been more than a nuisance to us, this is because Sara has always “gone the extra mile”
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Examples of her work ethic and customer service, is that she has helped me in reducing the cost of and improving the service on our personal hygiene contract. During a routine conversation where I stated I was having problems with our supplier, Sara offered to arrange for PHS Hygiene to start immediately and reduced the cost at the same time.

We have had a problem with our washroom facilities and Sara came personally, did a survey on 3 sites and has managed to reduce our costs by using bulk fill soap, which subsequently had to be changed again when our safety officer insisted that we use Deb soap. Sara managed to obtain, through her contacts, bulk fill Deb soap cheaper than the normal container Deb soap. She has also been extremely helpful by sourcing at least on five occasions various hand towels, as our employees have been ultra critical.

Sara is always pro-active in her customer relationships and is constantly looking of ways to improve the services that her company offer, even to the extent of going outside her normal boundaries. This to me shows that this is not just a job to Sara, but more a way of life to her.

This makes Sara and AllClean the kind of employee and supplier that Spirax is more than happy to be in partnership with.

Sue Herbert,
Spirax Sarco UK Supply